Refund Policy for ECU Tuning File Orders

Last updated: May 2026

1. Nature of Credits

Credits are prepaid B2B units of account. They are not cash, not e-money, and carry no monetary value outside the WEREMAP platform. Credits are non-transferable between accounts and are not subject to consumer payment protection regulations.

2. Processed Orders Are Non-Refundable

All Services are custom digital works created to your specification. Once an Order has entered processing, the Credits consumed by that Order are non-refundable to cash under any circumstances. This policy applies regardless of the outcome of the Order.

3. If WEREMAP Cannot Process Your Order

If WEREMAP is unable to process your Order for reasons within its control (for example, an unsupported ECU or platform outage), the Credits for that Order will be returned to your account.

4. Proven File Defect — Revision First

If a delivered file contains a proven technical defect attributable to WEREMAP's work, you are entitled to one (1) revision at no additional cost. Submit your revision request via the Order's support ticket within 14 calendar days of delivery, including the Order number, a description of the issue, and any relevant log files or fault codes. If WEREMAP cannot resolve the defect after the revision, Credits equivalent to the Order value will be returned to your account.

5. No Refund in the Following Circumstances

Credits will not be returned where the issue results from: • Wrong vehicle information or ECU type provided at order time • Wrong tuning options selected by the Customer • ECU reading tool errors, interrupted flashing, or tool malfunctions • Use of clone, counterfeit, or unlicensed ECU tools • Pre-existing mechanical or electrical faults in the vehicle • Changed mind after processing has started • Missing or incomplete data in the uploaded file • Use of the file in violation of applicable law or these Terms • Third-party modification of the delivered file

6. Support Window

All claims, revision requests, and defect reports must be submitted within 14 calendar days of file delivery. Claims submitted after this period will not be accepted. Support is provided via Order support tickets during Working Hours.

Contact

For refund requests or questions about this policy, contact us at info@weremap.com.