Contact Us
Contact WEREMAP for account, pricing, reseller and general file-service questions. For an existing order, use the support ticket in your dashboard so the file, vehicle data and engineer notes stay connected.
Fastest way to get the right answer
New customers can email us for sales, account and reseller questions. Existing customers should use the dashboard ticket linked to the order whenever a file is involved, because it keeps the original read, modified file, vehicle data, engineer notes and diagnostic feedback together in one technical thread.
Support Tickets
For technical support and order-related questions, use our ticket system inside the dashboard.
Go to Dashboard →Business Hours
Monday – Friday: 08:00 – 18:00 CET
Saturday: Closed
Sunday: Closed
During business hours, most file-service questions are reviewed quickly. Complex technical cases may require logs or additional checks before we can give a clear answer.
Before You Contact WEREMAP
For new tuning work, creating an account is usually the fastest route because the vehicle selector, upload form, credits, messages and invoice history stay connected in one place. For sales or account questions, email is fine. For an existing order, the dashboard ticket keeps the full technical context attached to the file.
For technical support, include the order ID, vehicle, ECU, tool used, original file, written file, diagnostic scan and logs where relevant.